Average response time 2 hours. All inbound emails are logged, prioitized, assigned a case, and tracked through completion. The email response option offers an effective channel to communicate directly with the Full Spectrum CRM experts

Average response time 4 hours. Best option for those clients that have lost Internet connectivity

Your answer may already be publicly available. Our Full Spectrum CRM experts monitor the on-line support forum and answer all questions posted.

Full Spectrum CRM experts answer all queued messages.  The online chat support is to direct the user to the location where then can find the answers to their questions.  This service is not intended for long discussions. If you need to upload a file the email support is recommended.

Call 1-877-633-9536 Option 6, requires either a prepaid support package or credit card. Telephone support may be purchased on an as needed basis at an additional $85 per incident. We also have pre-paid options which are available in the following manner:

• A package of 5 incidents for $80 per incident
• A package of 10 incidents for $75 per incident
• A package of 15 incidents for $70 per incident
• A package of 20 incidents for $65 per incident

Incident packages do not have a fixed expiration date.