Full Spectrum CRM Customer Account Management

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CUSTOMER ACCOUNT MANAGEMENT - CUSTOMER DETAILS

Customer Details In Account Management

This is a centralized location where authorized users can view, add or edit vital client information, enter notes about contacts or service issues, change contact info, and add new contacts. This system provides the ability to maintain and update client data that provides your enterprise the ability to monitor all changes with in minutes.

	Manage all your customer accounts from one central location.
	Track all your customers and their contact details.
	Store account details such as user name, company, phone numbers, addresses, web sites, email addresses, Service Level Agreements and much more.
	Easily group related contacts together in a single account.
	Use pre-defined database fields to easily record contact information or add custom fields to meet your specific needs.
	Capture, view and edit all user transactions, including email, tickets, chats, and service calls in a single system
	Can be controlled by accounting integration if required.
	Instant visibility into all your support interactions anytime and anywhere.
	Increase productivity levels and service more customers faster with contact information at your fingertips.
	Confirm end user identity and verify which users are authorized to receive support.
	Meet the unique needs of your customer by maintaining a comprehensive history of all user interactions.
	Track user support history over time to anticipate needs and potential sales opportunities.

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