Full Spectrum award-winning help desk software solution will enable you to solve all of your support  issues quickly and reliably.  All  e-mail support requests forwarded to the Help Desk will automatically parse support requests according to instructions provided by you.  For example you can forward support@yourdomain.com to your Full Spectrum Help Desk Customer Care database.  This support request will automatically queue the designated staff in your company.  Within your organization, you establish end-users to receive the correct queued email.  Thus each employee can have unique, pathway to the Full Spectrum Help Desk system and receive only queued messages that they are to receive.