CRM Help Desk Software

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CRM Software Supports Sales, Marketing and Support Staff Retrieval Of Client Info

Trouble Ticket System

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Data Backup & Storage

CRM HELP DESK Software

FS CRM award-winning help desk software solution will enable you to solve all of your support issues quickly and reliably. All e-mail support requests forwarded to the Help Desk will automatically parse support requests according to instructions provided by you. For example you can forward support@yourdomain.com to your FS CRM Help Desk Customer Care database. This support request will automatically queue the designated staff in your company. Within your organization, you establish end-users to receive the correct queued email. Thus each employee can have unique, pathway to the Help Desk system and receive only queued messages that they are to receive.

This CRM Help Desk solution enables you to:

	We set the Help Desk to meet support needs of your company
	Prioritize and manage support centrally through your help desk trouble ticket system
	Secure access from any Web browser, anytime and anywhere
	Supply on demand support 24x7
	Check the status of work submitted thru requests
	Search a self-service knowledge base for existing solutions
	Online Chat with a Help Desk representative to resolve issues quickly
	Accurately manage all individual and group activities by collaboratively tracking support desk tasks, meetings and events
	Build business relationships with this central repository that tracks account-level data, service level agreements, user contact information, and product ownership details
	Offer a central area where staff can easily download critical documents, patches, and media files
	Provide an easy-to-use knowledge base where staff can find solutions, frequently asked questions, documentation, and product briefs
	Enhance your customers' experience by offering a customized support portal with multiple navigation options and personalization capabilities
	Evaluate all aspects of the support desk and improve the quality of the support portal
	Manage the progress and status of every trouble ticket and allow customers to submit and track their own service requests online