FS CRM award-winning help desk software solution will enable you to solve all of your support issues quickly and reliably. All e-mail support requests forwarded to the Help Desk will automatically parse support requests according to instructions provided by you. For example you can forward support@yourdomain.com to your FS CRM Help Desk Customer Care database. This support request will automatically queue the designated staff in your company. Within your organization, you establish end-users to receive the correct queued email. Thus each employee can have unique, pathway to the Help Desk system and receive only queued messages that they are to receive. |