Full Spectrum Support Tickets - Customer Support

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CUSTOMER SUPPORT

Reasons To Adopt Full Spectrum Customer Support

	Eliminate customer e-mail loss through poor hand-off between your employees.
	Ticket resolution that can be integrated with a reply to the records
	Easy methods for users to find and review a ticket
	Know what was said to your customer who sent you the e-mail.
	Improve employee accountability for accurate, timely responses.
	Simplify the technology of e-mail within your office.
	Enhance your customer experience with real-time issue tracking.
	Leverage employee time by collecting templates of common replies.
	Protect your company by documenting customer correspondence.
	Facilitate management of e-mail to and from multiple domain names.

Self Service Support

	Integrated with personalized support portal, Ticket invites end users to participate in finding solutions to their issues.
	Customers may easily submit complex problems and track the progress of their trouble tickets right from the web without having to contact your support desk
	A complete ticket history is available for end users to reopen, or post comments to resolved tickets

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