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SUPPORT HELP DESK WITH TROUBLE TICKET SYSTEM CONNECTED TO CRM SYSTEM
 
Full Spectrum Help Desk takes the finest features of a helpdesk software, a trouble ticket system and CRM software and integrate them into a secure web based device that is powerful yet user friendly.  Take support to a new level of effectiveness within your company.  Full Spectrum Help Desk gives you a wide-ranging device for supporting your customer’s throughout their support issue life-cycle, to its resolution


No technical knowledge is necessary for use of Full Spectrum Help Desk, because it uses a web based interface that is so intuitive you will be working in minutes. Full Spectrum Help Desk, needs only a few changes of e-mail settings, and log-in to the system to create additional users.  Full Spectrum Help Desk is completely compatible with every current web and e-mail hosting service.  Of course the system also comes equipped with it own email system.


Full Spectrum Help Desk is accessible from any computer with up to date web browsers and any Internet connection.  No software needs to be downloaded to your network or computers.   Security is handled by a  SSL certification either ours or yours.

You control how the system works, by deciding what mail goes into each queue for routing.  Each queue is an area of responsibility, or a department within your company.  Each department or queue has users that focus on task for those departments.  Users can be part of multiple queues and tickets can be passed between queues. Full Spectrum Help Desk provides you with unlimited number of queues for management of your support email, such as Billing, Information, Support, System Administrator.
 
Help Desk organizes your communications for better results.
Help Desk system allows your company to provide quicker, better support.
Track communications in the system giving management a better real-time picture of your company's support.
Review communications to learn how to improve support.
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